sessions

​

2020

iall virtual conference

Leading through Crisis 

Mental Health & Empathetic Listening

with Lisa Schaefer

We are experiencing an international health crisis; people are scared.  The standard operating procedures of many businesses are changing quickly, even drastically.  Employees are feeling a loss of control and are looking towards leaders to understand, acknowledge, and support them during these major changes. As a leader, it is essential to understand the importance of the grief cycle and empathetic listening.  When you can accurately hear and understand the core emotional feelings inside a person, you build more trust in your staff. 

In this webinar, participants will:

• Learn the difference between empathy and sympathy

• Understand the emotional stages employees are experiencing by discussing the grief cycle

• Develop techniques to acknowledge employees’ fears and respond with effective phrases that reassure

• Learn how to practice steps of crisis intervention; including creating awareness, providing support, providing psychological protection, and moving towards acceptance

panel discussion

lessons learned from covid-19

facilitated by Lisa Schaefer

happiness at work

with Dr. Tom Westbrook

Did you know?

• Happier people are more engaged and productive and do higher quality work. 

• People who are happier at work get promoted more quickly and are less likely to lose their jobs. 

• The skills that are key to happiness are also the “21st Century Skills” that employers are looking for today, including strong collaboration and interpersonal skills. 

• Workplaces that foster happiness among their employees see benefits to productivity and innovation, increased customer loyalty, and less turnover, among other advantages to the bottom line.

• Leaders high in social and emotional intelligence are more likely to have satisfied employees and to retain their positions of authority. 

​

People who are happy at work are more committed to their organization, productive, creative, more able to rise to positions of leadership, and suffer fewer health problems. Happiness is now viewed as a critical 21st century workplace skill essential for individual and organizational success. This conference workshop explores the topic of happiness and how leaders and employees can increase happiness at work and across their organizations. ​